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Updating the Firmware on a Controller

This article describes the procedures for updating the firmware on Q.monixx, Q.station 101, and Q.station X controllers.

Prerequisite

To update the controller firmware, ensure that the PC running GI.bench has an active internet connection. If internet access is unavailable, download the latest controller firmware from the Gantner Instruments public SharePoint using another PC, copy the firmware package to the PC running GI.bench, and then continue with Step 4 of the procedure below.

Firmware update procedure

  1. Start GI.bench and open Device Manager from the GI.service menu by selecting the GI icon in the Windows system tray and clicking Device Manager.

  2. Right-click the connected controller, then select Firmware update → Check for new firmware online…

  3. If a newer firmware version is available, a dialog will appear prompting you to download it. Click OK to proceed.

  4. Next, right-click the controller again and select Firmware update → Update firmware of device…


    Note: If the "Update firmware of device..." option is disabled, please check the network settings of both the controller and the PC to ensure they are within the same network range or that communication is not blocked by a firewall.

  5. In the next window, select the latest firmware version and click OK. If the firmware file was obtained through another source, click Open file… and select the appropriate firmware file.

  6. Click Yes when prompted to confirm that the controller’s measurement mode may be interrupted. The firmware update will then start and may take several minutes. A confirmation message will be displayed once the update has been completed successfully.

If no internet connection is available, it is also possible to copy the actual firmware into this directory: C:\Users\Public\Documents\Gantner Instruments\GI.bench\firmware

After that, the update will be also possible