Retrieving diagnostic information from a Q.station or Q.monixx controller for troubleshooting purposes by Gantner Instruments.
Retrieving diagnostic information from the controller can be achieved through an auto-run script that automatically executes when a USB drive is connected to a controller. This diagnostic script will not impact the configuration of the controller.
- Take an empty USB drive and format it to FAT32.
- Copy the auto-run script "autorun.sh" to your USB drive from the following location: C:\Users\Public\Documents\Gantner Instruments\GI.bench\additionals\Scripts\Controller\Diagnostic
- Insert the USB drive into your controller while the system is running.
- Wait for the controller to restart, observing any changes in LED states, or wait for at least 5 minutes if no changes occur.
- Disconnect the USB drive from the controller.
👉 To confirm the process was completed successfully, you can perform the following steps:
- Plug the USB drive into a PC.
- Check if the ending of autorun.sh changed from .sh to .xxx (if not, the script was not executed).
- Check if there are *.txx files on the drive and a directory called 'config'.
- Zip the content of the USB drive and email this to your local technical support representative.